Privacy Policy — Draybox Inc

Effective date: September 27, 2026

Introduction
Information We Collect
How We Use Your Information
How We Share Your Information
SMS/Text Messaging Privacy
SMS Terms & Conditions (Summary)
Your Choices and How to Opt Out
Cookies and Tracking
Data Retention
Data Security
Your Privacy Rights
Children’s Privacy
Third-Party Links
Changes to This Privacy Policy
Contact Us

1. Introduction

This Privacy Policy explains how Draybox Inc (“Draybox,” “we,” “us,” or “our”), a licensed freight broker specializing in drayage (USDOT #7286147), collects, uses, shares, and protects personal information when you visit https://draybox.com, submit a form on our website, contact us by phone or email, or opt in to receive text messages (SMS/MMS) from us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information to us.

2. Information We Collect

Information you provide to us. When you request a quote, apply to become a carrier, call us, email us, or text us, we collect the information you choose to provide, including:

Name, company name, and job role
Email address and phone number, including mobile phone number
Shipment details such as origin, destination, commodity, volume, container and equipment information, and timing
Carrier details such as USDOT/MC number, equipment types, and lanes or regions served
Your SMS consent choice, including the date, time, and method of opt-in
Any message or other information you include in your communications with us

Information collected automatically. Like most websites, our hosting provider automatically receives standard technical information when you visit, such as your IP address, browser type, device type, and pages visited. We do not use advertising cookies or third-party tracking pixels on this website.

3. How We Use Your Information

We use the information we collect only to:

Respond to your inquiries and prepare freight quotes
Provide our freight brokerage and drayage services, including booking, dispatch, and shipment coordination
Onboard, verify, and coordinate with carriers
Send transactional messages by phone, email, or text message (SMS), such as booking confirmations, shipment and container status updates, pickup and delivery reminders, and customer support — text messages are sent only if you have given consent
Maintain business records, prevent fraud, and meet our legal and regulatory obligations
Operate, maintain, and improve our website and services

We do not send marketing or promotional text messages.

We never sell or rent your personal information. We share personal information only in these limited situations:

Carriers and service partners directly involved in moving your shipment, only to the extent needed to perform the service you requested
Service providers who help us operate our business (for example, website hosting, email, and phone services), who are bound to use it only on our behalf
Legal requirements — when required by law, subpoena, or government request, or to protect our rights, safety, or property
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This sharing never includes mobile phone numbers, SMS opt-in data, or text messaging consent.

5. SMS/Text Messaging Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell, rent, or share your mobile phone number, SMS opt-in data, or consent with any third parties or affiliates.

Draybox Inc sends text messages only to people who have opted in — by checking the SMS consent box on our website form at https://draybox.com/contact, by texting us first, or by giving verbal consent over the phone. Consent is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. Reply HELP for help, or contact us at info@draybox.com or (+1)(512)-882-6373. For full program details, see our SMS Terms & Conditions.

6. SMS Terms & Conditions (Summary)

Program: Draybox Inc sends text messages about quotes, booking confirmations, shipment updates, appointment reminders, carrier load coordination, and customer support.
Opt-in: By providing your mobile number and checking the consent box on our website, by texting us first, or by giving verbal consent over the phone, you agree to receive text messages from Draybox Inc. Consent is not a condition of any purchase or service.
Message frequency: Message frequency varies.
Costs: Message and data rates may apply.
Opt-out: You can cancel at any time by replying STOP. You will receive one confirmation message, and no further messages will be sent. To resubscribe, reply START.
Help: Reply HELP for assistance, or contact us at info@draybox.com or (+1)(512)-882-6373.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

7. Your Choices and How to Opt Out

Text messages: Reply STOP to any message to opt out at any time. Reply START to resubscribe.
Email: Ask us to stop emailing you by writing to info@draybox.com.
Phone: Ask any Draybox team member to stop calling you, or call us at (+1)(512)-882-6373.

8. Cookies and Tracking

Our website does not use advertising cookies, analytics trackers, or third-party tracking pixels. Our pages load fonts and code libraries from trusted content delivery networks (such as Google Fonts and Cloudflare), which may receive your IP address as part of delivering those files. You can control cookies through your browser settings.

9. Data Retention

We keep the information you submit for as long as needed to handle your inquiry, provide services, and meet our legal, tax, and record-keeping obligations. SMS consent records are kept for as long as required to demonstrate your consent. When information is no longer needed, we delete or anonymize it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted (HTTPS) connections on our website and restricted access to customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your Privacy Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time. Depending on your state of residence (for example, Texas or California), you may have additional rights, such as the right to know what personal information we collect and the right to opt out of its sale — which we never do. To make a request, email info@draybox.com. We will not discriminate against you for exercising your rights.

12. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13 (or under 18 for SMS). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Third-Party Links

Our website may link to third-party websites (for example, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Effective date” at the top of this page. Material changes to how we handle SMS opt-in data will not apply to previously collected consent without your agreement.

15. Contact Us

For any privacy questions or requests, contact us:

Draybox Inc
5900 Balcones Drive, STE 100
Austin, TX 78731
Email: info@draybox.com
Phone: (+1)(512)-882-6373

Privacy Policy.

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